Welcome to the GENESIS support center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Please provide Details like: Version, Scale Type, Store Name etc...
Standard Support Hours are 9:00 AM - 4:00 PM CST Monday - Friday.
Note yearly (SFP) Software Fitness, License fees do not include support cost!
It may show offline - please try anyway!